Refund policy
Thank you for shopping at BreezeChime.
We want every customer to be completely satisfied with their purchase. If you're not entirely happy with your order, we're here to help.
30-Day Return Guarantee
We proudly offer a 30-day return policy. You have 30 calendar days from the date your order is delivered to request a return.
To qualify for a return, your item must:
- Be unused or only lightly inspected.
- Be in its original condition.
- Include all original packaging and accessories.
- Not be damaged due to misuse or improper handling.
Certain personalized, customized, clearance, or final-sale items may not be eligible unless they arrive damaged or defective.
Free Returns
We provide free return shipping for all eligible orders.
Once your return request has been approved, our customer support team will provide detailed return instructions.
Please do not send items back without contacting us first.
Damaged or Incorrect Items
If your order arrives:
- Damaged
- Defective
- Incorrect
- Missing items
Please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the item
- Photos of the packaging
Our team will resolve the issue as quickly as possible.
Refund Process
After your returned package has been received and inspected, we will notify you regarding your refund status.
Approved refunds will be processed to your original payment method within 5–10 business days.
Depending on your financial institution, additional processing time may apply.
Exchanges
We gladly replace damaged or defective products.
If you wish to exchange an item for another style or design, please contact our customer support team.
Order Cancellation
Orders may be cancelled within 12 hours after purchase.
Once an order enters fulfillment or shipping, cancellations can no longer be guaranteed.
Contact
For return assistance, please contact:
Email: support@BreezeChime.store